International Voice Process- 6.7 LPA- Night shift- Telecom

Interested candidates please reach out to roshi_k@trigent.com / 8861628822 Pune, Bangalore, Mumbai Job Description: Please find the detailed job description attached for your reference. Working Hours Shift will be in any of United States of America time zonesOpen to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quicklyExcellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of Integrity Attention to detail .