International Voice Process Customer Associate

Location: Mumbai Job Type: Full-Time | Work From Office Experience: 1 10 Years,30131 Salary Range: INR 4,00,000 6,00,000 per annum Banking/Financial Services/Insurance Job Summary We are looking for customer-focused professionals to join our Customer Care Center Voice Process team. The role involves handling customer inquiries related to loan servicing, resolving customer concerns, maintaining accurate account information, and ensuring a high-quality customer experience through effective communication and problem-solving skills. The ideal candidate should have strong communication abilities, customer service experience, and the ability to manage customer interactions professionally while following defined processes and service standards. Key Responsibilities Handle customer queries related to loan servicing and provide accurate and timely resolutions. Update and maintain customer and loan-related information in servicing systems with accuracy and attention to detail. Manage customer complaints, identify solutions, and ensure timely closure or escalation when required. Handle customer interactions through voice channels while maintaining service quality and compliance standards. Use calling systems effectively to manage customer outreach activities. Achieve productivity and quality targets while ensuring customer satisfaction. Take ownership of customer concerns and provide end-to-end support. Identify opportunities for process improvements and contribute to better service delivery. Maintain professionalism and demonstrate sound judgment while interacting with customers. Must-Have Skills & Qualifications Excellent verbal and written communication skills in English. Mandatory experience in International voice-based customer service process only(domestic voice, chat, mail or international mail,chat will not work). Strong customer handling and problem-solving skills. Ability to manage customer conversations professionally and effectively. Graduate degree preferred. Undergraduate candidates should have at least 1 year of relevant call center/customer service experience. Flexibility to work in rotational shifts based on business requirements. Willingness to work from office in Mumbai. Nice-to-Have Skills Prior experience in loan servicing, mortgage servicing, banking, or financial services processes. Knowledge of customer relationship management (CRM) tools and servicing systems. Ability to understand and follow process guidelines with minimal supervision. Experience handling customer complaints and escalations. Benefits Competitive salary package. Attractive performance-based incentives (non-sales process). Opportunity to build experience in customer servicing and financial operations. Note: This is a work-from-office role based in Mumbai. Candidates should be comfortable working in a voice process environment and flexible with shift timings. Skills: customer handling,call center/customer service,voice-based customer service,customer conversations .