01Overview
Job description
Dear Candidate,
Your profile has been shortlisted for International Voice Customer Service / Upselling / Travel / Technical Support/Banking Voice .
Role & responsibilities
- Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
- Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
- Utilize MS Office tools to maintain accurate records of customer interactions and updates.
- Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
- Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic computer knowledge with proficiency in MS Office applications (Excel).
- Ability to work flexible shifts including rotational shifts.
Preferred candidate profile
Any Undergraduate / Graduate candidate with Positive English can apply.
Candidate Must have excellent communication skills.
Must be comfortable with 24*7 working environment.
Perks and Benefits
Salary upto 2.5 LPA - 4.5 LPA
16k-33k In hand
Lucrative Incentives
2500-3500 Monthly Variable
5 Days working
24*7 Shifts / Night shifts
Both side cabs
Job Location : Gurugram
To get your interview scheduled contact below Call/ WhatsApp :
HR Saba- 9810352032 .
