01Overview
Hiring Now | L1 Service Desk International Voice Process | Freshers
Start your career in IT Service Desk with an international voice process! We are hiring enthusiastic and communication-skilled candidates for an L1 Service Desk role supporting international customers.
Role: L1 Service Desk / International Voice Process
Experience: Freshers
Locations: Bangalore & Pune
Work Mode: Work From Office
Shift: US Night Shift
Working Days: 5 Days Working
CTC: 3.5 LPA
In-Hand: Approximately 21,000 per month
Contact HR Lily: +91-XXXXXXXXXX
Eligibility
- Freshers are welcome to apply
- Undergraduates can apply
- Graduates can apply
- BE/BTech candidates are NOT eligible
- Excellent spoken English and communication skills are mandatory
- Basic knowledge of computers, troubleshooting, and IT support concepts
- Comfortable working in US night shifts
- Candidates should be willing to work from the office
Key Responsibilities
- Handle technical support queries from international customers through voice calls
- Provide first-level troubleshooting and technical assistance
- Diagnose basic hardware, software, connectivity, and application-related issues
- Create and update service tickets for reported incidents
- Follow standard troubleshooting procedures and escalation processes
- Ensure timely resolution or appropriate escalation of customer issues
- Maintain quality, productivity, and customer service standards
Skills Required
- Excellent verbal and written English communication
- Basic understanding of computer systems and troubleshooting
- Customer-focused approach with good problem-solving skills
- Ability to understand and resolve basic technical issues
- Willingness to learn IT Service Desk processes and tools
- Comfortable working in US night shifts
Why Join This Prospect
- Freshers-friendly IT Service Desk opportunity
- International voice process exposure
- CTC of 3.5 LPA
- Approximately 21,000 in-hand per month
- Opportunity to build a career in Technical Support / IT Service Desk
- Work location options in Bangalore and Pune
- Valuable exposure to international customers and global support operations
Important Eligibility Note:
BE/BTech candidates are NOT eligible for this position.
Undergraduates and other eligible graduates can apply.
US Night Shift is mandatory.
Interested candidates can share their updated resume.
Contact HR Lily: +91-XXXXXXXXXX
Compensation: 178,921.56 - 300,475.72 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
Work Location: In person .
