01Responsibilities
- Supporting our staff in their use of IT services and equipment remotely and in person.
- Recommending and documenting procedures and controls for problem prevention.
- Working independently, sharing information and assisting others with work orders.
- Performing necessary diagnostic and corrective actions for hardware and software problems.
- Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates.
- Communicating with vendors to improve service or resolve issues.
- Responsible for managing infrastructure, supports and ensures all the IT systems that support businesses of any size function efficiently.
Key Skills Competencies: 5+ years of experience working in an end-user desktop support role or computer operations environment Degree, diploma or equivalent in a related field Experience supporting a Windows environment (AD, WSUS) Experience supporting Apple macOS environments (jamf a bonus) Experience with Google G-Suite admin console Experience supporting video-conferencing equipment software Solid understanding of computer networking and web-based technologies Knowledge of Python scripts and API skills would be added advantage
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
