01Overview
Key Responsibilities IT Infrastructure Install, configure, and maintain desktops, laptops, printers, biometric devices, CCTV, routers, switches, and other IT equipment. Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity. Ensure all office systems remain operational with minimum downtime. Maintain inventory of all IT assets. Technical Support Provide first-level and second-level technical support to all employees. Resolve hardware, software, email, printer, and network-related issues. Install and update operating systems and licensed software. Coordinate with vendors for hardware repairs and warranty support. System Administration Create, modify, and deactivate user accounts. Manage access permissions and user security. Perform periodic backups and restoration testing. Monitor server health and system performance. Software & Applications Support Zoho One applications and internal business software. Install, configure, and troubleshoot business applications. Coordinate with software vendors for issue resolution. Maintain software licensing compliance. Network & Security Monitor firewall and antivirus systems. Ensure endpoint security across all devices. Maintain password policies and access control. Conduct periodic security audits and vulnerability checks. Data Management Ensure regular backup of business-critical data. Maintain cloud storage and local backup systems. Ensure data confidentiality and compliance with company policies. Documentation Maintain IT asset register. Prepare SOPs for IT systems. Maintain issue logs and resolution reports. Document system configurations and network diagrams. Vendor Management Coordinate with internet providers, hardware vendors, and software suppliers. Obtain quotations and recommend IT purchases. Track AMC and warranty renewals. Preventive Maintenance Conduct periodic health checks of all IT equipment. Schedule preventive maintenance activities. Ensure minimum downtime of IT infrastructure. .
