01Overview
What role you will play in team: You will be the first point of contact for all IT related issues within the firm, providing prompt and efficient technical support.What you will do: Troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to senior IT staff.Key responsibility:Provide first-level technical support to end users via phone, email, and in-person.Troubleshoot hardware, software, and network connectivity issues.Resolve password resets, account lockouts, and other common IT problems.Maintain accurate records of all support requests and resolutions.Install and configure computer hardware and software.Follow established procedures and guidelines to ensure service level agreements are met.Required Qualification and Skills:Bachelor's degree in Computer Science or related field.0-1 year of experience in IT support or a related field.Excellent communication and interpersonal skills.Proficiency in troubleshooting Windows and macOS operating systems.Familiarity with common office productivity software.Benefits Included:Competitive salary and benefits package.Opportunities for professional development and career growth.A supportive and collaborative work environment.Medical insurance and other employee benefits.A Day in the Life: A typical day involves responding to support requests, troubleshooting issues, and escalating complex problems. Youll work closely with team members to ensure a smooth workflow. .
