01Requirements
What you will bring:
Computer Science Degree, 2-3 years of job experience, including helpdesk or ticketing system experience like Service Now, ServiceDesk, Jira etc.
Microsoft and relevant technical certifications and education desirable.
Solid working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office and Outlook within a network environment.
Experience handling remote VPN access technology, two-factor authentication and troubleshooting.
Experience working with networked and desktop printers, including installing, troubleshooting, and servicing.
Extensive experience working with different operating systems including Windows and Mac OS
Mobile devices including iPhone and Android messaging services and troubleshooting.
Ability t .
