IT Manager

Own the CIO Dashboard end to end: define metrics and incident parameters (e.g. outages, degradations, downtime hours), manage the underlying data and trackers in SharePoint, and ensure accurate, timely executive reporting Own the Root Cause Analysis (RCA) process: coordinate RCAs across teams, track actions to closure, and maintain the supporting process documentation and training Manage Azure Devops and all maintain project overview from a reporting perspective, providing consolidated status, metrics and trend analysis for stakeholders Manage Agile based IT sprints, including daily standups, sprint planning and retrospectives, and own all sprint reporting (velocity, quality and progress) Ensure the delivery of changes/user stories with predictable velocity and quality Manage communications with internal and external stakeholders Measure results of changes implemented to confirm business value Ownership of operational calls within ownership areas, i.e. project management status update calls, change management, incident management Mentor and support other personnnel in Lionbridge To Be Successful You Will Have: Strong data analytics and reporting skills, with the ability to collect, analyze and visualize data (e.g. Excel, SharePoint, Power BI or similar) and turn it into clear executive-level insight Excellent judgement and decision-making skills, with the ability to prioritize, weigh trade-offs and make sound decisions independently Experience with incident management and Root Cause Analysis (RCA) processes Excellent project management and communication skills, including Executive level reporting Self-starter with experience leading small teams and motivating others to perform ITIL 4 certifications \best practice approach PMP / Agile project management / ScrumMaster certification is a plus BS in Computer Science or related degree In Return You Can Expect: Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization. To work with a passionate and diverse team of specialists from across the world in areas such as Content creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations. About Us Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 23 countries. Learn more at www.lionbridge.com. .