IT Service Manager // Mumbai // Exp5 - 8 years

Our client is a leading IT Technology & Services Management MNC, committed to providing state-of-the-art IT solutions to a wide range of internal and external clients. They are dedicated to driving digital innovations in the insurance sector and are associated with a major insurance group in Germany and Europe. Operating in 26 countries globally, with a strong focus on Europe and Asia, the group offers a comprehensive suite of insurances, pensions, investments, and services utilizing advanced technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science. Location: Hiranandani Garden, Powai. We welcome candidates who are open to relocating to Mumbai. Experience: 5-8 years RequirementsRole &

Incident / Problem / Change / Service Request management Service Level Management and Reporting Extraordinary communication and coordination skills Strong analytical skills Steering and constantly improving the most efficient run model for IT applications Taking responsibility for stable operations based on Service Management guidelines according to ITIL Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level Monitoring services according to Company, IT- and Application Managed Services standards Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards. Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency. Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs) Technical Skills: University degree in a technical discipline or IT-related education with several years of professional working experience Deep experience in IT Service Management and in managing of global distributed teams. Good experience in provider management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape Preferably basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services Excellent command of English and German Team player and clear customer focus, open to establish new ways of working .