01Overview
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
IT Business Systems Analyst
Location: Noida, India
Job Type: Full Time
About the Role
Cadence IT is seeking a Business Systems Analyst with solid experience supporting sales and customer support workflows across Salesforcebased ecosystems, along with handson experience using AIassisted delivery techniques (e.g., vibe coding, agentic AI). Success in this role requires the ability to operate across business, data, and automation layersbringing clarity, speed, and measurable outcomes to complex customer support workflows.
What Youll Do
- Partner with business stakeholders to optimize sales, support and customer community workflows, enabling selfservice, streamlining handoffs, and reducing manual effort across support channels.
- Leverage AI-assisted delivery techniques (including vibe coding/rapid prototyping) to validate concepts quickly with users and accelerate iteration.
- Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.
- Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.
- Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.
- Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteriaincluding agent-ready rules and guardrails.
- Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.
- Collaborate with Development, QA, InfoSec, and Enterprise Architecture to ensure solutions are secure, scalable, and aligned to enterprise standards.
What You Bring
Required Skills
- 5+ years of Busine .
