IT Support at reputed company, OH

Job title: IT Support at reputed company, OH in reputed company, OH at reputed company Company: reputed company reputed company: The Service Desk Agent is the first reputed company of contact for the users who reputed company our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks reputed company information in a reputed company tracking reputed company, uses a knowledge reputed company tool along with their expertise to reputed company issues in a reputed company fashion. The Service Desk Agent is reputed company on providing best in class customer service, achieving high reputed company of reputed company reputed company, and identifying opportunities to streamline/automate agent process.Responsibilities include:Demonstrate strong customer service skills to reputed company phone support including: o Listening to the customer to reputed company an accurate understanding of the situation o Being empathetic to the customer's situation and having a reputed company of urgency to reputed company the issue o Producing accurate, detailed documentation at the reputed company, problem and incident level o Resolving conflict Responsible for high reputed company end-user technical support, reputed company to reputed company software and hardware Responsibilities include assessment, triage, research, training/education and reputed company of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. Under general reputed company, provides after hours and weekend support as needed. The position requires attention to reputed company, follow through, teamwork reputed company and reputed company attitude. An understanding of technology and the ability to apply that knowledge to support reputed company existing systems Supports reputed company aspects of reputed company support and immediate computing needs while demonstrating professionalism and composure on the phone, reputed company an online chat and/or in person Create a reputed company customer support experience, build rapport and trust with end users through reputed company attitude and approach to problem understanding, ensuring reputed company reputed company or escalation by providing urgency, business reputed company evaluation and communicating the status to the end user promptly Identifies and works with internal end users to reputed company guidance and support, reputed company communications and customer service principles without becoming unprofessional in difficult situations Provides investigation, diagnosis, reputed company and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and softwareQualifications:Excellent customer service skills required Excellent communication skills required Two to five years of reputed company, reputed company reputed company work experience in a comparable reputed company, high tech and fast paced work environment Preferred work experience in technical support role but not required Required Education: High school diploma or GED with relevant work experience Ability to diagnose the cause of problems in a reputed company environment and to reputed company effective solutions quickly Self motivated and ability to work on own initiative in a high pressure environment Willing to work variable shifts including evenings, weekends and reputed company holidays***Responsible for high reputed company end-user technical support, reputed company to reputed company software and hardware An understanding of technology and the ability to apply that knowledge to support reputed company existing systems Provides investigation, diagnosis, reputed company and recovery for hardware/software problemsTwo to five years of reputed company, reputed company reputed company work experience in a comparable reputed company, high tech and fast paced work environment Expected salary: Location: reputed company, OH Apply for the job now! [ad_2] .