01Responsibilities
Manage inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize prospects to upsell products when they arise.
Keep records of all conversations in our call center database in a comprehensible way.
Should have valuable command over English.
Candidate must be the resident of Delhi, Noida and Faridabad only. .
