01Overview
Job Title: ITES Trainer (Information Technology Enabled Services)
Location: Raipur
Organization: Nirmaan Organization
Employment Type: Full-time
About the Role
Nirmaan Organization is seeking a passionate and skilled ITES Trainer to deliver high-quality training to students in Information Technology Enabled Services (ITES). The trainer will be responsible for developing learners' communication, computer, customer service, and workplace readiness skills to enhance their employability.
Key Responsibilities
Deliver engaging classroom sessions on ITES concepts and employability skills.Train students in customer service, voice and non-voice processes, and business communication.Teach basic computer applications, including MS Office (Word, Excel, PowerPoint) and internet usage.Develop students' spoken English, email etiquette, and professional communication skills.Conduct sessions on soft skills, personality development, interview preparation, and workplace etiquette.Assess students through assignments, mock interviews, presentations, and practical activities.Maintain attendance, assessment records, and training reports.Provide individual mentoring and career guidance to students.Coordinate with the placement team to prepare candidates for employment opportunities.Ensure the training content is updated according to current industry requirements.Support mobilization activities, workshops, and student engagement initiatives as required.Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Commerce, Business Administration, or any relevant discipline.Certification in ITES, Soft Skills, English Communication, or Customer Service is an added advantage.Experience
13 years of experience as an ITES Trainer, Soft Skills Trainer, or Computer Trainer.Freshers with excellent communication skills and relevant certifications may also apply.Technical Skills
MS Office (Word, Excel, PowerPoint)Internet and Email ApplicationsDigital LiteracyBasic Computer Hardware & Software KnowledgeOnline Collaboration Tools (Google Workspace, Microsoft Teams, Zoom)Data Entry and DocumentationTraining Areas
Spoken English and Business CommunicationCustomer Service (Voice & Non-Voice Process)Email Writing and Telephone EtiquetteSoft Skills and Personality DevelopmentInterview Skills and Resume BuildingWorkplace Ethics and Professional BehaviourTime Management and TeamworkDigital Literacy and Office Productivity ToolsRequired Skills
Excellent verbal and written communication skills in English.Strong presentation and classroom management skills.Good knowledge of ITES/BPO industry standards.Ability to motivate and mentor students.Strong interpersonal and organizational skills.Basic report preparation and documentation skills.Ability to work independently and as part of a team.Key Competencies
Training & FacilitationStudent EngagementProblem SolvingAdaptabilityTime ManagementLeadershipTeam CollaborationPreferred Candidate Profile
Passionate about teaching and student development.Industry exposure in BPO, Customer Support, or ITES is preferred.Comfortable handling classroom and practical sessions.Willing to travel to training centres if required.What We Offer
Competitive salary based on experience.Professional growth and learning opportunities.Opportunity to make a meaningful impact in youth skill development.Supportive and collaborative work environment.Preferred Joining: Immediate or within 1530 days.
Compensation: 25,000.00 - 30,000.00 per month
Work Location: In person .
