ITSM Consultant

We are looking for ITSM professionals with hands-on experience in platforms such as ServiceNow, Jira Service Management, ManageEngine, BMC Remedy, Ivanti, Cherwell, Freshservice, or similar enterprise service management tools. Experience in Incident, Change, Problem, Request Management, CMDB, and Knowledge Management Workflow configuration, automation, SLAs, approvals, notifications REST APIs, integrations, and application support Understanding of ITIL processes and service management concepts Strong stakeholder communication and troubleshooting skills Preferred: BMC Helix ITSM, SQL, reporting, low-code/no-code platforms, SaaS migration experience .