01Overview
Java Application Support Engineer (L2/L3) Insurance Domain
Experience: 24 Years
Location: Jaipur (Onsite)
Employment Type: Full-time
Notice Period: 30 Days
We are seeking a Java Application Support Engineer (L2/L3) who will support and enhance a business-critical application for a client in the Insurance domain.
This role requires a strong backend Java developer mindset combined with hands-on experience in production support, incident management, bug fixing, and minor feature enhancements. You will work closely with business users, QA, and senior engineers to ensure system stability and continuous improvement.
Key Responsibilities
Provide L2/L3 application support for Java-based enterprise applicationsInvestigate, debug, and resolve production incidents, defects, and performance issuesPerform root cause analysis (RCA) and implement permanent fixesHandle incident tickets, change requests, and service requests within defined SLAsImplement bug fixes and small-to-medium feature enhancementsSupport business users and client stakeholders with technical clarificationsWork on REST APIs, backend logic, and database-level issuesAssist in deployments, patch releases, and hotfix roll outsMaintain technical documentation and support run booksTake ownership of assigned modules and ensure production stability
Requirements
Required Technical Skills
Strong experience in Java (Core Java, OOP)Hands-on experience with:Spring Framework / Spring BootRESTful Web ServicesHibernate / JPAExperience supporting JSP-based applications and Spring Web FlowStrong working knowledge of RDBMS:MSSQL (preferred)MySQLPostgreSQLAbility to analyse logs, stack traces, and database issuesBasic understanding of HTML, CSS, JavaScript (for UI-level issue analysis)
Cloud & DevOps (Good to Have)
Exposure to AWS services:S3, SQSCodePipeline, CodeCommit, CodeBuildFamiliarity with CI/CD and deployment pipelinesExperience working in production environments
Domain Knowledge (Good to Have Strong Advantage)
Prior experience in the Insurance domainUnderstanding of concepts such as:Policies, Coverages, PremiumsUnderwriting, Claims, EndorsementsPolicy lifecycle and renewals
(Candidates with insurance domain exposure will be given preference.)
Soft Skills & Expectations
Strong problem-solving and analytical skillsClear and confident communication with business users and clientsHigh sense of ownership, accountability, and responsibilityAbility to work under pressure in production support scenarios
BenefitsWhy Join CipherCru Innovation
Exposure to enterprise insurance systemsHands-on ownership of real production applicationsBalance of support + development, not just ticket handlingOpportunity to grow into senior support or backend engineering roles .
