01Overview
JAVA Techno-Functional Support Role (4-7 Years) - Pune
We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.
In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analysing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimise disruption, improve response times, and ensure they get the most value from the platform.
What youll be doing:
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.May be involved in customer training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.Review support transition checklists received from implementation.Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.Liaise with technical support teams to address critical technical support items and assist the team with client triage sessions.Collaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues.May select, develop, and evaluate personnel to ensure the efficient operation of the function.
Other skills
Good communication skillsGood to have finance [Capital Market] domain KnowledgeCan work well with remote teams
What you should have:
Extensive experience in client facing roleManage client communicationProvide trainings to clientsWeekly governance calls with clientsManaging client escalationManage ticket queue in Team SupportCollaborate and work well with remote technical teams Skills:
Holds 4-7 years of experience in IT Java Techno Functional SupportGood in Java SupportShould be able debug SQL issueShould be able write sql queries with all types of join and group byShould be comfortable with Microsoft SQL Server Management Studio Should be able to debug application logsUnderstand JAVA application and debug the configurations
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamDiverse and collaborative atmosphereProfessional and personal development resourcesOpportunities to volunteer and support charities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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