1. Handle customer calls and provide resolution in coordination with L2
Engineers.
2. Monitor Network and Service touch points of given work area in NOC.
3. Monitor Dashboards and Performance KPIs
4. Raising alerts within team in case of any threshold crossing alerts
5. Monitor TT alerts and addressing basic L1 issues
7. Coordinating with Circle for Fibre, Utility and other issues
8. Ensure customer problems are resolved as per the TAT and SLA.
9. Carry out MIS reporting and analysis for trouble shooting and
development of NOC operations. .
