Job Title: Sales Support Executive
Experience: 0-1 years
About the Role:
ExcelR's Inside Sales Managers (ISMs) raise a steady stream of day-to-day operational requests batch changes, invoice/receipt corrections, CRM data queries, technical errors, and reporting asks through a shared channel known internally.
We're hiring a fresher to own this first line of response. You'll read every incoming request, classify it against a defined set of rules, resolve what you can directly in Salesforce, and route everything else to the right owner without duplicate escalation, delay, or drop-offs.
This isn't a passive data-entry role. It's a structured, logic-driven position for someone who likes
clear rules, wants real CRM ownership early in their career, and can be the calm, dependable point of contact for a busy sales floor.
Key Responsibilities:
- Monitor the Reference Group during working hours and acknowledge every incoming request
promptly.
- Apply the defined triage logic to classify each request and either resolve it directly or route it to
the correct owner.
- Work independently inside Salesforce to look up lead/student records, verify status, and make
approved corrections.
- Keep a running log of every request type, owner, turnaround time, outcome for visibility
and reporting.
- Escalate genuinely urgent issues (e.g., call-system/telephony errors) immediately, with no
delay.
- Flag recurring or high-volume request patterns back to Sales Ops these are usually the best
candidates for automation.
- Support ad-hoc CRM data pulls and reports requested by regional managers.
- Maintain single-touch discipline: no duplicate tagging, no unnecessary back-and-forth, clear
prioritization when multiple requests land at once.
What We're Looking For
- Fresher, 01 years' experience any graduate discipline; Commerce/Business background is
a plus, not a requirement.
- Willingness to learn Salesforce deeply prior CRM exposure is nice to have, not expected.
- Strong written communication; most coordination happens over WhatsApp and email.
- A structured, logical thinker who can internalize a rules-based process and apply it consistently, even under volume.
- Working knowledge of MS Excel / Google Sheets.
- Patient and calm under repeated or ambiguous queries from a busy sales team.
- High ownership and attention to detail; comfortable working independently once trained.
