01Overview
- Manage day to day client interactions, communicate effectively with clients to identify needs, problems, etc.
- Responding within agreed time limits to call-outs.
- Log all customer tickets and ensure resolution within defined SLA.
- Monitoring and maintaining of Application issues and Servers
- Troubleshooting the Application issues and Server issues.
- Testing vendor integrations, Application flow changes, calls, configurations, etc.
- Planning and undertaking scheduled maintenance, backups, upgrades.
- Continually seeks opportunities to increase customer satisfaction and increase client relationships.
- Prepare RCA documents, Change Request Documents, Network Architecture diagrams and maintain them in the central repository.
Requirements
- Knowledge of Linux OS, MySQL Database.
- Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance.
- Knowledge of Shell Scripting, Perl Scripting, PHP scripting.
- Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers.
- Additional advantage: Fintech, Banking Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, MSSQL, Oracle, Linux server workplace, VOIP, Windows Server edition will be an added advantage.
Soft Skills Required:
- Knowledge of best practices around management, control, and monitoring of server infrastructure
- Good at organizing, prioritizing, and multitasking
- Excellent communication Skill in English
Experience Range: 1 to 3 years
Education Qualification Required: B.SC. IT, BE EC, BCA, MSC IT, etc.
Shift: Rotational (Preferred Male Candidates) .
