Junior Patient Support

About Sanius Health Our vision for health, care and research is simple. Sanius Health is an AI-powered patient-generated data platform with a focus on accelerating personalised medicine, drug discovery and clinical research for cancer treatment, haematological malignancies, haematological disorders and rare diseases. We are the largest Sickle Cell Disease Integrated patient ecosystem and are expanding this to include other conditions. We partner with passionate patients, treatment centres, researchers, developers of therapeutics and regulators in advancing outcomes for patients through our health data platform. Join Us Above all, we care about changing the world we inherited for those who will come after us. Making a positive impact on human health takes insight, curiosity, and intellectual commitment. It takes brave minds, and pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our partners drive healthcare forward and ultimately improve outcomes for patients. Forge a career with greater purpose, make an impact, and never stop learning. The Opportunity We are seeking a motivated Junior Patient Engagement and Acquisition Support Associate to support delivery across our healthcare programmes. This entry-level role involves engaging with patients, supporting communication and participation, and assisting in day-to-day operations. This role offers the opportunity to gain hands-on experience in patient engagement, work closely with cross-functional teams, and build strong communication and operational skills in a fast-paced healthcare environment, with clear potential for rapid growth and increased responsibility. Key Responsibilities Engage proactively with patients through regular phone calls and emails, fostering their active participation to keep the programme adherence at 100% Connect with external clients and potential customers, be they patients, providers, or researchers Possess excellent writing abilities, capable of seamlessly tailoring your communication to diverse audiences Be responsible for customer experience with at least one year experience in this area Efficiently prioritise and manage your workload under pressure Report on the successes of your work and track KPIs Have great attention to detail and an understanding of what makes a great customer experience Be proactive, enthusiastic, and eager to learn with a strong desire to continuously expand your knowledge and skills Collate feedback and liaise with the Head of Patient Ecosystem on complaints and compliments Report Incidents and significant events and liaise with the Head of Patient Ecosystem on Incidents and Significant events Liaise with product and tech support team on technical issues Work closely with line manager and wider team on service improvement What We Are Looking For A degree from a leading university with a minimum 2:1 Exceptional writing ability, with a clear and structured style Previous customer service experience Excellent communication and writing skills Excellent listening skills, with the ability to capture detail and nuance Ability to work effectively as part of a team and build strong relationships High attention to detail with a strong bias for execution Working Style Remote role based in India, aligned to UK/European hours where required Fast paced environment with high expectations Direct exposure to senior stakeholders across healthcare and life sciences High ownership and accountability from day one Why Join Sanius Work on programmes that directly impact patient outcomes at scale Operate at the intersection of AI, healthcare and life sciences Gain exposure to national level transformation programmes and global partners Be part of a high performance team delivering real world impact Opportunity to participate in the companys growth through potential stock options Ownership and Reward Equity: Early-stage stock options (1,000 allocation) with clear progression as you grow Performance Bonus: Up to 1,200 based on individual impact and company performance Clear salary and equity progression framework Speed and Career Growth Rapid Progression: Promotion reviews every 6-9 months Opportunity to lead projects within your first 36 months No waiting years for responsibility Impact and Mission Work on real-world healthcare problems impacting millions of patients Direct exposure to NHS, pharma and global health systems Build technology used across hospitals and national programmes What Makes This Different Build something used by millions of patients within your first year Own real products, not slides Work directly with VP, CEOs, clinicians and global partners from day one This role is designed for .