Junior Process Associate

JOB DESCRIPTION

Job Title: Junior Process Associate

Website: https://www.kginvicta.com/

Location: Coimbatore

Working Days: 5 Days

Experience: Fresher

Working Hours: US Shifts (Night Shift)

Position Overview: We are looking for enthusiastic and customer-oriented Freshers to join our International Voice Process team as Junior Process Associates. This is an excellent opportunity to begin your career in the BPM industry while developing strong communication, customer service, and problem-solving skills in a fast-paced, international work environment.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to products, services, billing, or technical issues.
• Provide accurate information and effective solutions to customers.
• Maintain excellent customer service and communication standards.
• Document customer interactions and update records in the CRM system.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate department when required.
• Follow company policies, processes, and compliance guidelines.

Required Skills:

• Excellent verbal and written English communication skills.
• Strong listening and interpersonal skills.
• Ability to handle customer concerns with patience and professionalism.
• Basic computer knowledge and typing skills.

Perks & Benefits:

Paid Training Program, Voice & Accent Training.

Cab Facility & Complimentary Meal.

Performance-Based Incentives & Annual Bonus.

Night Shift Allowance (as per company policy).

Continuous Learning & Development Programs.

Why Join KGiS

Start your career with one of South India's leading BPM organizations.

Gain exposure to international customer support processes.

Learn from industry experts through structured training programs.

Build long-term career opportunities with internal growth and development