01Overview
This role is for one of the Weekday's clients
Min Experience: 12 years
Location: Thiruvananthapuram, Kochi
JobType: full-time
The Key Account Director (KAD) oversees strategic client partnerships within the U.S. market. This position holds direct responsibility for revenue, cultivates executive-level relationships, and fosters account expansion through trusted collaboration, business acumen, and effective teamwork with delivery teams.
Primary Responsibilities
Serve as the senior point of contact to manage and expand relationships with designated key clients.
Formulate and implement account strategies aimed at meeting an annual revenue goal of USD 35 million across the client portfolio.
Identify and capitalize on opportunities for cross-selling and up-selling aligned with client requirements.
Collaborate closely with Delivery Directors, project managers, and technical teams to ensure client satisfaction and strategic alignment.
Act as the primary escalation contact for issues, resolving them efficiently and effectively.
Lead Executive Business Reviews (EBRs) and conduct regular client check-ins.
Monitor market trends and deliver valuable insights to clients and InApp leadership.
Negotiate contract renewals, agreements, and commercial terms.
Provide senior management with reports on account performance, pipeline status, and forecasts.
Work alongside sales and marketing teams to strengthen and expand the company's presence within client organizations.
Essential Qualifications
Bachelors or Masters degree in IT, Computer Science, Engineering, or a related field, or equivalent professional experience. An MBA is preferable but not mandatory.
Over 12 years of experience in IT services or consulting, including a minimum of 5 years in enterprise account management or strategic sales.
Proven track record of achieving or surpassing multi-million-dollar revenue objectives.
Excellent communication skills, with the ability to influence and establish relationships at an executive level.
Experience managing major accounts within sectors such as manufacturing, construction, financial services, or technology.
Familiarity with IT service offerings, including custom software development, cloud services, digital transformation, and AI/data solutions.
Robust analytical and strategic capabilities, able to manage detailed tasks while maintaining focus on overall business goals.
Comfortable working within cross-cultural teams in a global environment.
Willingness to travel domestically and internationally, approximately 2030% of the time.
Skills
Account Management
Stakeholder Management .
