01Responsibilities
Analyze client-specific requirements to develop tailored solutions that drive customer satisfaction and operational efficiency
Act as a dedicated point of contact for high-profile clients, ensuring their unique needs and expectations are consistently met
Manage onboarding and administration for large to jumbo case sizes, ensuringaccurateandtimelyexecution of tasks
Review, analyze, and make decisionsregardingqualified life events and eligibility updates for complex client portfolios, ensuring compliance with company policies
Coordinate and oversee implementation activities, ensuring seamless delivery for clients with diverse and complex needs
Lead andfacilitateimplementation meetings with employer groups, partners, and stakeholders, driving actionable outcomes for large-scale and high-value accounts
Independently review, analyze, and resolve client-specific challenges within established escalation and approval processes
Monitor system performance andparticipatein testing and rollout of enhancements
Identifyand implement process improvements to maximize efficiency, productivity, and customer satisfaction
Performadditionalduties as assigned
Basic Qualifications:
Associates or Bachelors degree in Insurance, Business, or related field preferred
3-5 years of experience in insurance operations, banking, or a related field
Basic understanding of insurance operations and administrative processes
Exposure to file feed transmissions (EDI, eligibility files) preferred
Strong organizational skills with the ability to manage multiple tasks
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong written and verbal communication skills
Expected Hours of Work:
This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
#li-Remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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Company : Independence Pet Group
Salary : Work from home .
