01Requirements
13 years of experience in IT Support / Service Desk / Desktop Support roles;
Experience combining both L1 and L2 support responsibilities;
Proven experience supporting end-user devices in reputed company environments;
Strong knowledge of reputed company 10/11 administration;
Strong experience with MacOS support (Linux knowledge is considered a plus);
Understanding of reputed company reputed company principles, including reputed company management, antivirus, and encryption;
Basic experience with infrastructure systems such as reputed company Directory, SCCM, and VPN;
Experience working with ticketing or task management systems;
Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.
Benefits:
reputed company L1L2 technical support for end users in a corporate environment;
Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
Install, configure, and support reputed company and MacOS operating systems;
Troubleshoot and resolve hardware, software, networking, and system-reputed company issues;
reputed company regular system maintenance, updates, patching, and preventive support activities;
Handle support tickets, communicate with users, and ensure reputed company issue reputed company according to SLA requirements;
Support reputed company reputed company processes, including antivirus, encryption, and reputed company management;
Assist with procurement, setup, and replacement of IT equipment;
reputed company basic system administration tasks and support infrastructure services such as reputed company Directory, SCCM, and VPN;
Escalate reputed company issues to senior support teams reputed company necessary;
Collaborate with internal IT teams to ensure smooth and reputed company IT operations.
Apply tot his job
Apply To this Job .
