01Key Responsibilities
Resolve complex issues and errors requiring deep-dive analysis. Conduct incident analysis. Troubleshoot issues and identify workarounds. Perform non-standard service requests that do not have SOPs or KEDB entries. Support DC-DR drills for the respective application. Coordinate with the L3 team/vendor to facilitate the logical closure of tickets. Perform UAT deployment and testing of bug fixes. Implement change management and break-fix processes. Manage critical activities such as database password changes and DR drill activities. Support the Interface Team when transactions fail through APIs. Perform RWA/GL reconciliation activities. Perform master maintenance activities, including holiday marking, product creation, branch creation, role mapping, and FD/RD/CASA rate maintenance. Prepare SQL queries for RBI reports (ad hoc). Automate recurring queries and processes.
Qualifications and Skills: 4 to 7 years of experience in Application Support. Good analytical skills for resolving issues. Functional knowledge of banking and financial applications (FLEXCUBE CBS). Strong knowledge of PL/SQL queries. Knowledge of APIs and log analysis. Knowledge of Linux/Unix. Experience using ITSM tools. Knowledge of managing service requests and incidents. .
