1. Handle escalated faults from L1 and field teams.
2. Perform advanced troubleshooting and root cause analysis.
3. Lead major incident bridge calls and coordination.
4.Ensure service restoration within defined SLA timelines.
5. Analyze alarms and correlate multi-domain faults.
6. Validate fixes and ensure permanent resolution.
7. Coordinate with OEMs and vendors for resolution.
8. Track recurring issues and drive preventive actions.
9. Maintain incident logs and detailed RCA reports.
10. Support change validation and post-implementation checks.
11. Monitor critical KPIs and service impact trends.
12. Guide L1 engineers on complex troubleshooting cases.
13. Work in rotational shifts.
02What you'll need
Experience
0 to 4 Yrs
Employment Type
Full time
Programming languages
troubleshootingroot cause analysisincident managementSLA managementvendor coordinationKPI monitoringRCA reportschange validation
