01Overview
Role & responsibilities
Manage and support F5 SSLO infrastructure for enterprise and banking environments.
Perform L2 troubleshooting for SSL visibility, traffic flow, policy enforcement, and application accessibility issues.
Handle deployment, migration, configuration, and upgrade activities for:
F5 SSLO
F5 WAF
F5 Load Balancer solutions
Manage SSL certificate installation, renewal, replacement, and troubleshooting activities.
Monitor system health, HA synchronization, SSL inspection performance, and traffic steering policies.
Support security policy tuning and optimization to reduce false positives and improve application availability.
Coordinate with application, network, firewall, and server teams during implementation, migration, and troubleshooting activities.
Handle production incidents, critical issue troubleshooting, and ensure SLA compliance.
Perform Root Cause Analysis (RCA) for major incidents and prepare technical incident reports.
Work closely with OEM/TAC/vendor support teams for escalations and issue resolution.
Support change implementation, maintenance activities, and operational documentation.
Assist in security monitoring and infrastructure optimization activities.
Support PTA and DAM security monitoring and incident analysis activities.
Participate in planned maintenance, DR activities, and emergency support during critical incidents.
Preferred candidate profile
Bachelors degree in engineering, Computer Science, IT, or related field.
Relevant certifications in F5 technologies will be an added advantage.
Experience working in production support or managed security services environments .
