Lead Assistant Manager (HCA) for Kochi

Primary Internal Interactions Employees, for the purpose of designing and developing training modules Business managers and leaders, for the purpose of identifying the training needs and follow up Team, for the purpose of up-skilling and certification of trainers Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback Primary External Interactions Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed Institute partners of capability development team for identifying the right program or seeking guidance Vendors, for any material/ service availed Qualifications: Education Requirements Graduate of BSRN Should be a registered USRN Preferably with masters degree in nursing education or an NCLEX reviewer Work Experience Requirements Total work experience should be a minimum of 5 years in the contact center operations and training combined .