01Overview
Responsibilities
Perform Business Analyst activities in the teams of CFT/RRRin GSC IN for BU/SUs
Demonstrate advance level of functional and domain expertise.
Seamless coordination with key stakeholders on functional domains and partnering with POs to create Synergy.
Align & implement CFT & CFT/RRR OKRs, as applicable, thereby realizing global CFT, GSC CF & GSC goals.
Create a detailed business analysis by outlining problems, opportunities, and solutions.
Accurate and consistent delivery of committed artifacts by being attentive to detail and adhering to agile development methodologies.
Develop current testing scenarios by enhancing the efficiency of existing processes.
Optimize the existing business processes by meeting expectations of stakeholders.
Provide L3 functional support to application end users and production support teams.
Ensure adequate documentation of delivered artefacts.
Define project catalogue in coordination with stakeholders for upcoming Production releases.
Promote a culture of Agility, Client centricity, Efficiency, Commitment & Innovation with an Open mindset.
Drive, contribute efficiencies & continuous improvement initiatives; monitor progress & taking appropriate actions when required.
Lead, participate to global CFT/RRR Transformation programs.
Ideate, seek & collate feedback on GSC and/or CFT/CRE strategy from team members, biz partners, stakeholders; Convert them into actions and communicate the same
Demonstrate equality when dealing with peers, managers, team members & other stakeholders .
Ensure realization of CSR related objectives that includes diversity, citizenship programs, CSR by design by engaging teams.
Embody culture of OneCFT & be a model to promote it amongst peers, staff & stakeholders at large.
Effective interpersonal skills in a multi-cultural team workplace .
Strong stakeholder engagement & influencing skills in a matrix organization.
Solid analytical skills with an eye for detai .
