01Responsibilities
Performance Monitoring & Optimization:
Analyze performance data to identify trends and make data-driven decisions.
Incident Management:
Act as an escalation point for complex incidents ensuring prompt and effective response, following established incident response procedures.Analyze and resolve complex technical challenges within customer cloud environments, escalating issues as needed to hyper-scalers.Guide Cloud Platform Engineers in a pod to resolve issues promptly.Conduct root cause analysis to prevent future incidents.Document incident details for continuous improvement.Implement proactive measures to reduce the likelihood of incidents.
Security Posture Management:
Implement and maintain security best practices within customer cloud environments, ensuring compliance with security policies and standards.Stay up-to-date with security threats and vulnerabilities, and apply appropriate patches and updates.
Cloud Infrastructure Management:
Provide advanced technical expertise in one or more cloud domains, contributing to the design, implementation, and support of customer solutions.
Solution Delivery:
Collaborate with Cloud Solution Architects and Cloud Platform Engineers to deliver complete cloud solutions that meet customer requirements and technical objectives.
Automation & Scripting:
Develop and maintain automation scripts to streamline complex tasks, enhance efficiency, and reduce manual errors.Leverage scripting languages (e.g., Python, PowerShell) to automate complex tasks.
Collaboration & Communication:
Effectively communicate with team members, stakeholders, and customers, providing timely updates and clear explanations of technical concepts.Collaborate with Cloud Platform Engineers, technical account managers, and customer success managers to ensure seamless service delivery.
Documentation & Knowledge Sharing:
Contribute to the creation and maintenance of technical documentation, including runbooks and knowledge base articles.Share expertise with Cloud Platform Engineers and customers.
Continuous Learning & Development:
Stay abreast of the latest cloud technologies, trends, and best practices, pursuing certifications and continuous learning opportunities to enhance technical skills and expertise.Participate in training and certifications to enhance skills and knowledge.Contribute to a culture of innovation and continuous improvement.
Customer Support:
Provide advanced technical support to customers, addressing their service requests, questions and resolving issues.Collaborate with customer success teams to ensure customer satisfaction.Document knowledge base articles and FAQs to improve self-service capabilities.
BEHAVIORAL SKILLS, KNOWLEDGE AND EXPERIENCE:
1. Educational Qualifications:
Degree in Computer Science or EngineeringAzure Administrator Associate certification - mandatory.Azure Solutions Architect Expert certification - mandatory.ITIL Fo .
