Lead Customer Care Engineer (Navi Mumbai)

Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges, like protecting the workplace, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. REQUIREMENTS: Engineering Graduate or MSc Chemistry with hands-on technical experience installing, troubleshooting and repairing of LCMS & HPLC instruments. Preferred Fields of Study: Electronics, Engineering, Chemistry, or related technical field. Additional relevant certifications are advantageous. Prior Experience in working in Compliance environment & Enterprise network based customers on Chromeleon or similar softwares. Strong electronics and mechanical troubleshooting skills with ability to diagnose issues. Complete and submit field service reports. Provide training for customers and users on system maintenance Provide feedback to product quality teams. Provide feedback for various reports including identifying and isolating outstanding problems with syste .