Lead/Deputy Manager - QA

Company Overview Ingram Micro is an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions, and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the worlds largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. Ingram Micro is the business behind the worlds brands, providing more ways to realize the promise of technology. We are on a path to transform Ingram Micro into a Digital Platform Business, based on experience and outcomes. Our strategy is intently focused on three main users (Customer, Associate, Vendor) of our Digital Platform, which will be connected via Data and Intelligence. These platforms together are the Ingram Micro Xvantage. Job Information Our challenge is to leverage modern tools, techniques, and methodologies to design, build, and maintain highly scalable, reliable, and high-performing enterprise systems. Our customers and partners rely on seamless, high-quality applications to operate and expand their businesses. Ingram Micro is seeking an experienced Technical QA Manager who can lead quality engineering initiatives within Agile SCRUM teams. This role requires a strong mix of technical expertise, people leadership, and stakeholder management skills, along with the ability to collaborate effectively across Development, Product, and Production/Operations teams. The ideal candidate will drive quality strategy, automation excellence, and release reliability, while managing a team of QA engineers and ensuring continuous improvement in quality practices. Key Job Functions / Requirements Lead the design, development, and implementation of enterprise-level test automation architecture and frameworksSupervise, mentor, and manage a team of QA engineers, ensuring high performance, skill growth, and accountabilityOwn and drive end-to-end quality strategy, including functional, integration, E2E, performance, and automation testingLead technical discussions and decision-making with Development teams to ensure testability, quality standards, and defect preventionAct as the primary QA point of contact for Production/Operations teams, driving:Production defect analysis and root cause identificationFeedback loop into QA and DevelopmentContinuous improvement in production stabilityDevelop test tools, test beds, data mock-ups, and other test infrastructure to enable continuous testing and integrationDrive implementation of advanced automation practices in an Agile/Scrum environment (BDD/TDD, shift-left testing)Research tool capabilities and integrate with other technologies by coding interfaces, custom functions, and reusable componentsWork with multiple teams to drive continuous improvement initiatives and ensure successful adoptionConduct automation code reviews to ensure quality, scalability, and adherence to best practicesCollaborate with Product and Development teams for requirement clarification, estimation, and test strategy designEstablish and maintain a Behavior/Test-Driven Development cultureSupport refactoring of legacy code to improve testability and automation coverageProvide oversight on test infrastructure, environments, and test data managementOwn Release Automation & Deployment Automation across multiple environmentsLead release readiness discussions and ensure quality gates are met before production deploymentsCollect and analyze test metrics, provide insights, and make recommendations to stakeholdersDrive usage of monitoring tools, log aggregation, dashboards, and analytics to ensure operational excellenceProvide technical guidance on automation, performance, scalability, security, and testing designLead stakeholder communications, providing clear updates on quality status, risks, and mitigation plansEnsure strong collaboration across QA, Development, Product, and Production teams for seamless delivery Education Bachelors Degree in Computer Science or equivalent Minimum Experience 8+ years in QA/Testing2+ years in technical leadership role Specialized Knowledge & SkillsStrong experience in automation requirement gathering and solution designDemonstrated expertise in full-stack quality assurance and test engineeringExperience in architecting test automation solutions for enterprise applications (web, SOA, ETL, backend)Strong leadership and supervisory skills with the ability to manage teams and drive cross-functional alignmentProven experience in leading discussions with Development and Production teams, including defect triage and release decisionsProficiency with open-source automation tools:Selenium, Playwright, Cucumber, REST Assured, Postman, SOAP UI Expertise in automation frameworks:Keyword-driven, Data-driven, Hybrid, BDD, TDD Programming skills:Java, Python, C#, Groovy Strong experience with CI/CD pipelines and DevOps .