01Key Responsibilities
Design, develop, and implement ITOM solutions on the ServiceNow platform.
Configure and manage Discovery, Service Mapping, Event Management, CMDB, and Orchestration modules.
Build and maintain integrations between ServiceNow and other systems using MID Servers, APIs, and other standard protocols.
Analyze business and technical requirements to develop and implement effective ITOM solutions.
Work closely with ITSM, Security, and Infrastructure teams to ensure accurate CMDB data and service mapping.
Automate operational processes using workflows and orchestration.
Troubleshoot issues related to Discovery patterns, event integrations, and performance.
Follow best practices and maintain documentation for configurations and customizations.
Participate in client discussions, technical workshops, and provide expert-level inputs on ITOM strategy and implementation.
RequirementsRequired Skills & Qualifications:
5+ years of hands-on experience with ServiceNow ITOM modules.
Strong expertise in Discovery, Service Mapping, Event Management, and CMDB.
Proficiency in JavaScript, Glide scripting, and REST/SOAP integrations.
Experience with MID Server setup and troubleshooting.
Solid understanding of infrastructure components like servers, databases, applications, network devices, and cloud services.
Strong analytical and problem-solving skills.
ServiceNow Certified Implementation Specialist ITOM or related certifications preferred.
Excellent communication and interpersonal skills. .
