01Overview
About the Role
We are looking for a strategic and hands-on leader to drive our mobile-first digital ecosystem across customers, partners, and internal stakeholders. This role will build and scale digital journeys across mobile apps, APIs, partner integrations, and self-service platforms improving customer experience, speeding claims, and enabling recent digital revenue models. You will work closely with Product, Technology, Claims, Distribution, and External Partners to deliver a seamless, secure, and connected insurance experience.
Key Responsibilities
1 Strategy & Roadmap
Define the mobility and digital ecosystem roadmap across lines of business (health, motor, life, etc.).
Identify opportunities for new mobile journeys, super-app capabilities, and partner integrations.
Convert business goals into clear product requirements and feature backlogs.
2 Product & Experience Delivery
Own end-to-end mobile journeys: onboarding, e-KYC, policy issuance, renewals, claims, payments, support.
Work with UX/UI to design simple, intuitive app experiences.
Lead pilots, A/B experiments, and adoption strategies.
3 Ecosystem & Partner Integrations
Build partnerships with: hospitals, garages, diagnostics, telematics
payment gateways & wallets
wellness & wearable platforms
verification & e-signature service providers
Oversee API integrations and data exchange frameworks.
4 Technology Collaboration
Work with Engineering to deliver scalable mobile platforms.
Ensure performance, security, and interoperability with legacy core systems.
Prioritize backlog, write user stories, and participate in sprint planning.
5 Data, Insights & Compliance
Use analytics to drive personalization, churn reduction, and digital adoption.
Track KPIs: app installs, engagement, claims TAT, conversion, NPS.
Ensure compliance with regulatory, privacy, consent, and cybersecurity standards.
Required Skills & Experience
6-10 years of experience in digital product / mobility / platform ecosystem roles (prefe .
