01Key Responsibilities
Candidate Profile:
Behavioral -
Technical -
- Identify and research potential leads through online research, referrals, networking, and lead generation tools.
- Develop and execute lead generation strategies to achieve business targets.
- Qualify leads by understanding customer requirements and assessing their suitability.
- Maintain accurate lead records, activities, and performance reports using CRM systems.
- Act as the primary point of contact for customer queries related to insurance policies, renewals, endorsements, claims, and policy servicing.
- Provide end-to-end customer support, including documentation, policy issuance, servicing requests, and administrative assistance.
- Coordinate with internal teams and insurance partners to ensure timely resolution of customer requests.
- Build and maintain long-term customer relationships through proactive communication and follow-ups.
- Deliver a high standard of customer service by providing prompt, professional, and solution-oriented support.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-first mindset with a problem-solving approach.
- Self-motivated with solid ownership and execution skills.
- Excellent organizational and time-management abilities.
- Ability to work independently as well as collaboratively within a team.
- Comfortable working in a fast-paced, target-driven environment.
- 1-2 years of experience in Lead Generation, CRM, Customer Support, Inside Sales, or a similar role.
- Bachelors degree in Business Administration, Marketing, Commerce, or a related field.
- Experience using CRM tools to manage leads, customer interactions, and reporting.
- Understanding of lead qualification techniques and customer lifecycle management.
- Ability to coordinate with multiple stakeholders, including internal teams and insurance partners.
- Proficiency in Microsoft Excel, Google Sheets, and standard office productivity tools.
- Strong reporting and documentation skills with attention to detail.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
