01Overview
Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune
Minimum 5+ years as Salesforce Business Analyst
Experience working as Scrum Master / Agile Facilitator preferred
Exposure to large-scale Salesforce transformation programs
Role Description
Salesforce Business Analyst
Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune
Experience Range: 10 to 15yrs
Minimum 5+ years as Salesforce Business Analyst
Experience working as Scrum Master / Agile Facilitator preferred
Exposure to large-scale Salesforce transformation programs
Must-Have Skills
Salesforce Business Analysis
Requirement Gathering & Elicitation
Business Process Analysis
BRD / FRD Preparation
User Story Creation
Acceptance Criteria Definition
Requirement Traceability Matrix (RTM)
Gap Analysis & Impact Analysis
Stakeholder Management
Process Mapping & Workflow Documentation
Salesforce Platform Knowledge
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Data Model
Objects, Fields & Relationships
Profiles, Roles & Security Model
Validation Rules
Workflow Rules & Salesforce Flows
Reports & Dashboards
Case Management
Lead-to-Opportunity Process
Opportunity Management
Agile / Scrum
Scrum Ceremonies Facilitation
Sprint Planning
Daily Standups
Backlog Grooming
Sprint Reviews
Retrospectives
Definition of Ready (DoR)
Definition of Done (DoD)
Backlog Prioritization
Release Planning
Tools
JIRA
Confluence
Azure DevOps (optional alternate)
Microsoft Office Suite
Visio / Lucidchart for process documentation
Communication & Stakeholder Skills
Executive Stakeholder Management
Workshop Facilitation
Requirement Workshops
Cross-functional Collaboration
Risk & Dependency Management
Strong Verbal & Written Communication
Good-to-Have Skills
Salesforce Ecosystem
Salesforce CPQ
Experience Cloud
Marketing Cloud
Revenue Cloud
Salesforce Certifications (Admin / Business Analyst / Sales Cloud Consultant)
Delivery & Testing
UAT Planning & Coordination
Test Case Creation
Defect Management
Release Readiness Activities
Post-production Validation
Scrum Master Exposure
Scrum Master Certification (CSM, PSM)
Agile Coaching
Team Velocity Tracking
Agile Metrics Reporting
Integration Knowledge
Salesforce Integrations
REST APIs
Middleware Platforms
Data Migration Projects
Domain Expertise
CRM Transformation Programs
Sales Operations
Customer Service Operations
Enterprise Digital Transformation Initiatives
Key Responsibilities
Business Analysis
Gather, analyze, and document business requirements.
Translate business needs into functional requirements and user stories.
Prepare BRDs, FRDs, process flows, and RTMs.
Conduct impact assessments for enhancements and change requests.
Salesforce Delivery Support
Collaborate with Salesforce Developers, Admins, and Architects.
Provide functional guidance on Salesforce capabilities.
Support UAT planning, execution, and business validation.
Assist in release readiness and post-deployment activities.
Agile Delivery
Participate in Agile ceremonies.
Work closely with Product Owners on backlog prioritization.
Ensure user stories meet Definition of Ready (DoR).
Facilitate communication between business and technical teams.
Stakeholder Management
Conduct workshops and requirement review sessions.
Manage stakeholder expectations.
Communicate project status, risks, dependencies, and decisions.
Preferred Certifications
Salesforce Certified Business Analyst
Salesforce Administrator
Salesforce Sales Cloud Consultant
Certified Scrum Master (CSM)
Professional Scrum Master (PSM) .
