Job Requirements Job Title Lead Product Manager-Loyalty Alliances Department Function Credit Cards Job Purpose Own the end-to-end product strategy roadmap and execution for the Pan-Bank Loyalty Platform Drive innovation scalability and customer-centric design for loyalty as a digital product ensuring alignment with business objectives and delivering measurable impact Key Responsibilities Product Strategy Vision Define and own the product vision roadmap and success metrics for the loyalty platform Align product strategy with business objectives across participating verticals - SA Credit Card etc Product Development Lifecycle Management Lead ideation prioritization and delivery of loyalty features and enhancements Ensure seamless integration of loyalty mechanics earn burn tiers into digital journeys Collaborate with tech teams to deliver scalable API-driven architecture and real-time experiences Customer Experience Design Drive UX simplification and frictionless customer journeys for loyalty engagement Implement personalization and next-best-action logic to enhance adoption Data-Driven Decision Making Use analytics to monitor product performance optimize features and inform roadmap decisions Define KPIs for engagement adoption and ROI track and report regularly Support GTM teams with product positioning messaging and launch readiness Collaborate with partnerships team to integrate merchant offers and experiences into the product Work with compliance and risk teams to ensure regulatory adherence and data security Contribute to loyalty economics by modeling product-level cost and breakage impacts Lead a team of product managers and analysts to deliver on roadmap priorities Influence senior stakeholders and secure alignment on product strategy and investments Drive cross-functional collaboration with technology marketing operations and business units Foster a culture of innovation agility and customer-centricity within the product team Educational Qualifications Graduation Bachelor of Commerce B com Bachelor of Science B Sc Bachelor of Arts BA Bachelor of Business Insurance BBI Bachelor of Management Studies BMS Post-Graduation Master of Business Administration MBA Master of Commerce M com Master of Arts MA Experience 5 - 10 years of relevant experience .
