01Overview
Job Requirements
Job Description
QA/QC Lead Zoya (Luxury Jewellery)
Department: Quality Assurance & Quality Control
Reports To: Head Studded Quality
Location: Mumbai (with travel to manufacturing partners and vendors as required)
Role Purpose
The QA/QC Lead is responsible for ensuring every Zoya jewellery piece meets uncompromising standards of craftsmanship, quality, functionality, durability and luxury finish. The role leads quality assurance across the product lifecyclefrom concept validation through manufacturing, vendor development and final product approval.
Key Responsibilities
Develop and implement quality strategy, standards and KPIs.
Ensure quality in product development through DFM reviews, prototype validation and pilot approvals.
Lead manufacturing quality across casting, fabrication, stone setting, polishing, plating, assembly and finishing.
Establish incoming quality standards for metals, diamonds, gemstones, components and packaging.
Approve final products against finish, stone security, dimensions, functionality, hallmarking and packaging standards.
Manage supplier quality, audits, scorecards and CAPA.
Drive customer complaint analysis, root cause analysis and preventive actions.
Lead Lean/Six Sigma quality improvement initiatives.
Develop testing protocols for durability, wear, strength and plating quality.
Maintain SOPs, FMEA, control plans, audit records and quality documentation.
Ensure compliance with BIS hallmarking, Titan standards and responsible sourcing.
Collaborate with Design, Product Development, Manufacturing, Sourcing, Retail and Customer Service.
Key Performance Indicators
First Pass Yield
Customer complaints
Vendor PPM
Internal rejection rate
Rework %
Repair & return rates
COPQ
Audit compliance
Vendor quality score
Experience
1015+ years in jewellery manufacturing quality.
Experience in luxury jewellery, vendor quality and new product development.
Technical Skills
Jewellery manufacturing processes
Diamonds & gemstones
Hallmarking
FMEA
SPC
MSA
CAPA
Lean
Six Sigma
Root cause analysis
Leadership Competencies
Leadership
Coaching
Problem solving
Decision making
Stakeholder management
Attention to detail
Continuous improvement
Education
Bachelor's degree in Engineering, Jewellery Design, Manufacturing, Metallurgy or related field.
Six Sigma/Lean/Jewellery Technology certifications preferred.
Work Experience
Technical Skills
Jewellery manufacturing processes
Diamonds & gemstones
Hallmarking
FMEA
SPC
MSA
CAPA
Lean
Six Sigma
Root cause analysis
Leadership Competencies
Leadership
Coaching
Problem solving
Decision making
Stakeholder management
Attention to detail
Continuous improvement
Education
Bachelor's degree in Engineering, Jewellery Design, Manufacturing, Metallurgy or related field.
Six Sigma/Lean/Jewellery Technology certifications preferred. .
