Lead Service Now Engineer (Thiruvananthapuram)

Role: Lead Servicenow Engineer<\/span><\/span><\/b> <\/div> <\/div> Work Arrangement<\/span><\/b> <\/span> <\/p> <\/span> <\/p> - The candidate is expected to work from office.<\/span> <\/li> - Should be ready to work on shifts, currently no night shifts expected.<\/span> <\/li><\/ul> <\/span> <\/p> No. of Positions <\/span><\/span>1<\/span><\/b> <\/p> Job Role/Job Description (Please fill in the exact role expected out of the candidate)<\/span><\/span><\/span><\/b> <\/p><\/td><\/tr> <\/span><\/span><\/span> <\/p> We are looking for an experienced ServiceNow Lead (Admin cum Developer) with 7+ years of hands -on expertise in both ServiceNow platform administration and development. The candidate will ensure platform stability, lead enhancements, manage technical delivery, and mentor the team.<\/span><\/span> <\/p> <\/span><\/span> <\/p> What roles and responsibilities will be performed by the selected candidate <\/span><\/span> <\/p> - Platform Administration<\/span><\/span><\/b> <\/li> - Manage daily ServiceNow platform operations and maintenance.<\/span><\/span> <\/li> - Perform instance cloning, patching, upgrades, and health checks.<\/span><\/span> <\/li> - Administer users, roles, ACLs, and platform security.<\/span><\/span> <\/li> - Maintain CMDB, Discovery schedules, and data integrity.<\/span><\/span> <\/li> - Monitor system performance and ensure optimal uptime.<\/span><\/span> <\/li><\/ul> - Development & Technical Delivery<\/span><\/span><\/b> <\/li> - Design and develop custom applications, workflows, UI policies, UI actions, and catalog items.<\/span><\/span> <\/li> - Enhance Service Portal widgets and pages.<\/span><\/span> <\/li> - Use Script Includes, Business Rules, and Flow Designer.<\/span><\/span> <\/li> - Develop integrations via REST, SOAP, MID Server, and IntegrationHub.<\/span><\/span> <\/li> - Understand and implement ITOM licenses for Discover and CMDB management.<\/span><\/span> <\/li> - Building Automations for Operational Excellence in ServiceNow<\/span><\/span> <\/li><\/ul> - Leadership & Collaboration<\/span><\/span><\/b> <\/li> - Review technical work done by Developers.<\/span><\/span> <\/li> - Collaborate with product owners, Architects and process owners for requirements.<\/span><\/span> <\/li> - Perform Stakeholder Management with India & US teams<\/span><\/span> <\/li> - Participate in Agile ceremonies and ensure sprint delivery.<\/span><\/span> <\/li> - Provide technical guidance and perform root cause analysis.<\/span><\/span> <\/li><\/ul> - Governance, Quality & Best Practices<\/span><\/span><\/b> <\/li> - Ensure compliance with development standards and platform governance.<\/span><\/span> <\/li> - Maintain technical documentation.<\/span><\/span> <\/li> - Identify automation opportunities and drive improvements.<\/span><\/span> <\/li><\/ul><\/ul> <\/span><\/span> <\/p> <\/span><\/span> <\/p> What is the expectation of the candidates current role/profile <\/span><\/span> <\/p> - Qualified in B.Tech/M.Tech/BE/ME<\/span><\/span> <\/li> - 7+ years of combined ServiceNow development and administration experience.<\/span><\/span> <\/li> - Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB).<\/span><\/span> <\/li> - Experience with upgrades, cloning, MID Server, Discovery.<\/span><\/span> <\/li> - Knowledge of roles, ACLs, data policies, and platform security.<\/span><\/span> <\/li> - Understanding of ITIL processes.<\/span><\/span> <\/li><\/ul> <\/span><\/span> <\/p><\/td><\/tr><\/tbody><\/table> <\/div> Section -2<\/span><\/span><\/b> <\/p> <\/span><\/span><\/b> <\/p> Skill Set Required<\/span><\/span><\/b> <\/p><\/td> Must Have<\/span><\/span><\/b> <\/p><\/td> Good to Have<\/span><\/span><\/b> <\/p><\/td><\/tr> 1<\/span><\/span><\/b> <\/p><\/td> 7+ years of combined ServiceNow development and administration experience.<\/span> <\/p><\/td> Yes<\/span> <\/p><\/td> <\/td><\/tr> 2<\/span><\/span><\/b> <\/p><\/td> Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB)<\/span> <\/p><\/td> Yes<\/span> <\/p><\/td> <\/td><\/tr> 3<\/span><\/span><\/b> <\/p><\/td> ITOM module and Licensing<\/span> <\/p><\/td> Yes<\/span> <\/p><\/td> <\/span> <\/p><\/td><\/tr> 4<\/span><\/span><\/b> <\/p><\/td> Experience with upgrades, cloning, MID Server, Discovery.<\/span> <\/p><\/td> Yes<\/span> <\/p><\/td> <\/td><\/tr> 5<\/span><\/span><\/b> <\/p><\/td> Knowledge of roles, ACLs, data policies, and platform security.<\/span> <\/p><\/td> Yes<\/span> <\/p><\/td> <\/td><\/tr> 6<\/span><\/span><\/b> <\/p><\/td> Understanding of ITIL processes.<\/span> <\/p><\/td> Yes<\/span> <\/p><\/td> <\/td><\/tr> 7<\/span><\/span><\/b> <\/p><\/td> Banking\Financial domain knowledge<\/span> <\/p><\/td> .