Lead Support Analyst

Market Platform Services manages a suite of critical market access applications, ensuring seamless connectivity between Nomura and key financial market participants. This includes maintaining and supporting an extensive network of applications across multiple asset classes including Rates, FX, and Credit, as well as providing specialized technical support for Primary Dealer Auction facilities. The team plays a vital role in enabling Nomura's trading operations by ensuring reliable, high-availability access to critical market infrastructure Key Responsibilities Provide comprehensive technical support for 100+ Critical Market Access applications, including 9 Primary Dealers Auction platforms Oversee connectivity management for all Market Platform Services products Lead MIFID onboarding processes and reporting requirements across supported venues Administer trading user accounts and access Address technical inquiries from traders and serve as a liaison between business units and vendors Execute change management processes Foster and maintain strategic relationships with business teams and vendor management Coordinate major incident response Monitor system performance and proactively identify potential issues before they impact trading operations Lead project management initiatives with vendors and internal stakeholders New software release coordination; System deployment; Connectivity modifications Manage and own 65+ software packages Maintain and update global team knowledge base with current procedures and policies Skills & Experience Required 5+ years experience in financial services technology or trading systems support Experience working directly with traders on the trading floor and resolving issues in real-time Ability to work under pressure in a fast-paced trading environment A strong sense of customer service and the ability to prioritise workload and the expectations of internal users Experience with Market Data systems, such as Bloomberg, Refinitiv, Tradeweb etc Understanding .