01Overview
Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges. We offer full-stack AI and analytics services & solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the boundaries of what AI and analytics can do to help enterprises navigate uncertainty and move forward decisively. Our purpose is to provide certainty to shape a better tomorrow. Our team of 7000+ technologists and consultants is based in the US, Canada, the UK, India, Singapore and Australia, working closely with clients across CPG, Retail, Insurance, BFS, Manufacturing, Life Sciences, and Healthcare. Many of our team leaders rank in the Top 10 and 40 Under 40 lists, exemplifying our dedication to innovation and excellence. We are a Great Place to Work-Certified (2022-24), recognized by analyst firms such as Forrester, Gartner, HFS, Everest, ISG, and others. We have been ranked among the Best and Fastest Growing analytics firms lists by Inc., Financial Times, Economic Times and Analytics India Magazine. Curious about the role What would your typical day look like
We are seeking an experienced ETL Operations Team Lead to manage production support activities within our Offshore Development Center (ODC). The ideal candidate will combine strong technical expertise with proven leadership and stakeholder management skills to ensure seamless delivery and operational excellence.
Stakeholder Management: Act as the primary liaison between business stakeholders and the ETL operations team, ensuring clear communication and alignment on priorities.Delivery & Operational Management: Oversee daily production support activities, ensuring SLAs are met and incidents are resolved promptly.Team Leadership: Lead and mentor a team of ETL support engineers, fostering collaboration, accountability, and continuous improvement.ETL Operations: Manage and optimize ETL workflows, ensuring data pipelines are efficient, reliable, and scalable.Automation & Optimization: Drive initiatives to automate repetitive tasks, improve system performance, and reduce manual intervention.Incident & Problem Management: Handle escalations, root cause analysis, and long-term fixes for recurring issues.Overall 8+ Years of experience and a minimum of 3 years as a Team Lead in production support or ETL operations.Strong L2/L3 support; hands-on experience is requiredTechnical Expertise: Snowflake Data warehousing and query optimization SQL Strong query writing and performance tuning Unix Shell scripting and system operations Informatica ETL workflows, optimization, automation, and supportSoft Skills: Strong communication, problem-solving, and decision-making abilities.Bachelors degree in Computer Science, Information Technology, or related field.Proven track record in ETL production support and team management.Experience in automation initiatives and process optimization. .
