Lead VMware VDI/Windows Administrator

Lead VMware VDI / Windows Administrator Location : Chennai Experience : 1015 Years Employment Type : Full-Time Job Summary : We are looking for an experienced Lead VMware VDI / Windows Administrator to manage and support enterprise VMware VDI and Windows infrastructure within a banking environment. The ideal candidate should have strong hands-on expertise in VMware Horizon, Windows Server, Active Directory, VMware vSphere/ESXi and enterprise VDI administration, along with experience supporting business-critical production environments with high standards of availability, security and operational governance. The role requires a combination of strong technical expertise, troubleshooting capabilities, infrastructure ownership and the ability to lead and guide technical teams. Key Responsibilities : - Lead the administration, maintenance and support of enterprise VMware Horizon / VDI environments. - Manage VMware Horizon components including Connection Servers, Unified Access Gateway (UAG), desktop pools, golden images and related VDI infrastructure. - Administer and troubleshoot enterprise Windows Server environments. - Manage Active Directory, Group Policy (GPO), DNS, DHCP, user/group administration and Windows authentication services. - Administer and support VMware vSphere, ESXi and vCenter environments. - Perform VDI provisioning, image management, patching, upgrades, capacity planning and performance optimization. - Troubleshoot complex issues related to VDI sessions, user profiles, authentication, application access, connectivity and desktop performance. - Monitor infrastructure availability, utilization, capacity and overall system health. - Handle and provide technical leadership during P1/P2 production incidents, including troubleshooting, root cause analysis and implementation of preventive measures. - Ensure timely resolution of incidents, service requests and infrastructure-related problems in accordance with defined SLAs. - Plan and execute infrastructure upgrades, migrations, patching and lifecycle management activities. - Support security hardening, vulnerability remediation, patch compliance and access-control requirements. - Ensure VDI and Windows infrastructure complies with organizational security, risk and audit requirements. - Support Disaster Recovery (DR) and Business Continuity Planning (BCP) activities, including periodic DR exercises where applicable. - Follow established Incident, Problem, Change and Release Management processes. - Coordinate with Information Security, Network, Application, Database and other infrastructure teams for issue resolution and project delivery. - Maintain technical documentation, SOPs, architecture details, troubleshooting guides and audit-related evidence. - Provide technical guidance and mentoring to junior administrators and act as an escalation point for complex infrastructure issues. - Participate in infrastructure planning, capacity management, technology evaluation and continuous improvement initiatives. - Provide support during critical production incidents and planned infrastructure activities, as required. Required Skills & Experience: - 1015 years of overall experience in IT Infrastructure / System Administration. - Strong hands-on experience in VMware Horizon / Horizon View and VDI administration. - Strong experience in Windows Server Administration. - Strong knowledge of Active Directory, Group Policy (GPO), DNS and DHCP. - Hands-on experience with VMware vSphere, ESXi and vCenter. - Strong understanding of VDI architecture, desktop pools, golden image management and user profile management. - Experience managing and troubleshooting large-scale, business-critical production environments. - Strong troubleshooting skills across Windows, VMware, VDI, networking and authentication environments. - Experience with infrastructure monitoring, performance tuning, capacity planning, patching and upgrades. - Experience handling L2/L3 infrastructure incidents, P1/P2 issues and Root Cause Analysis (RCA). - Good understanding of security hardening, vulnerability management and infrastructure security best practices. - Experience with Disaster Recovery and Business Continuity processes. - Good understanding of ITIL processes, including Incident, Problem and Change Management. - Experience leading technical activities and providing guidance to infrastructure/support teams. - Strong communication, stakeholder management and documentation skills. Good to Have : - Experience with FSLogix, VMware App Volumes, Dynamic Environment Manager (DEM) or similar profile/application management technologies. - Knowledge of PowerShell scripting and infrastructure automation. - Experience with SCCM/MECM, Intune or similar endpoint management and patching tools. - Exposure to Citrix Virtual Apps and Desktops / Citrix VDI. - Exposure to cloud or hybrid VDI solutions such as Azure Virtual Desktop (AVD). - Relevant VMware or .