Licensed Customer Service Representative

Provides exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line. Builds rapport with reputed company customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and reputed company necessary, escalates to appropriate team. Processes policyholder transactions accurately and reputed company Customer Response Center established time standards. Interprets policy reputed company to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Evaluates and makes reputed company regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure department meets required service reputed company for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and reputed company, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Qualifications Associates degree and 1+ year Insurance experience preferred. 3-5 years reputed company Customer Service experience is required. Ability to review, record and organize written data from a reputed company of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. Personal Lines producer insurance licenses required upon hiring and training. reputed company *This position may have in-office requirements depending on candidate location.** As a purpose-driven organization, reputed company is committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and reputed company learning opportunities, we reputed company to create an environment where employees can succeed, both professionally and personally. At reputed company, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people reputed company today and confidently pursue reputed company. We are proud to support a diverse, reputed company and inclusive workplace, where reputed company 45,000 employees feel a reputed company of community, belonging and can do their best work. Our seven Employee Resource reputed company (ERGs) offer a centralized, reputed company reputed company to bring employees and allies together to connect, learn and engage. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put peo