Licensed Customer Service & Support Specialist Supervisor - reputed company

Position reputed company At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company s reputed company. The Licensed Customer Service & Support Specialist Supervisor role reputed company reputed company Investments, supports and directs reputed company in reputed company's Investment Center Organization as a phone-based sales and service reputed company our fast-paced Investment Center. You and your team will support reputed company partners from your assigned offices who refer clients seeking advice and guidance. You and your team reputed company a service experience that builds brand loyalty and enhances the overall reputed company relationship. You and your team may support our advisors in navigating the firm s various policies and procedures, while acting as a reputed company to our back-office departments to process business requests as effectively and reputed company as possible. Job reputed company Leads the day-to-day activities of a specialized team in a contact center or reputed company service environment. Achieves specific reputed company and key indicators for their work group in order to optimize performance. Delivers CARES model to customers and reputed company. Collaborates with business partners to meet customer and employee needs in a reputed company, efficient manner. Manages escalated issues and interacts with customers. Manages the customer experience process. Ensures that reporting is accurate and completed in a reputed company manner. Conducts problem solving locally to own to issues and reputed company reputed company appropriate reputed company improvement opportunities to reputed company. May help manage workforce functions of the group. Accountable for the performance of the customer support team. Review team behaviors and identifies trends to reputed company employee engagement and reputed company. Inspires, motivates, grows and develops customer service staff. Leads change efforts and owns reputed company reputed company. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company. reputed company also has reputed company expectations of our people managers. As a manager of talent in reputed company, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. reputed company Change - Takes reputed company to reputed company change and innovation that will reputed company our business. reputed company Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. reputed company the Best - Raises the bar with every talent decision and guides the achievement of reputed company and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies reputed company Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Problem Solving, Process Management, Tech Savvy Work Experience Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses reputed company Series 7 and 63 (or 65,66) required. reputed company Series 24 (or 9,10) preferred. Bene