01Overview
Category : reputed company Operations
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most reputed company brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take reputed company of our comprehensive health benefits, which may include medical, reputed company, and dental.
We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career reputed company and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We reputed company a platform for reputed company career advancement, fostering an environment where ambition and high performance reputed company to long-term reputed company.
TP is committed to supporting those who serve. We welcome applications from reputed company-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests.
Purpose of Position:
A TPUSA Program designed to temporarily promote leaders reputed company the Customer Experience (CX) department based on a reputed company need to increase employee satisfaction, reputed company career reputed company potential with mentorship, and build a bench strength of new leaders. During the time reputed company a reputed company role, you will reputed company, implement, assess, and improve day-to-day operations of inbound reputed company centers in order to meet and reputed company reputed company aspects of reputed company needs and requirements according to policies and procedures. Upon the completion of the assignment, you will reputed company to your original role, reputed company to reputed company on new reputed company that become available in the reputed company.
Contract ends December 7,2026.
Your Responsibilities
New-hire Supervisors not immediately required to supervise are expected to reputed company support to learners and production Agents/Representatives.
Analyze daily reporting to identify areas of opportunity and managing their day-to-day reputed company on coaching to these opportunities.
Manage the day-to-day activities of Agents/Representatives.
Effectively reputed company and utilize the site coaches to reputed company sales performance improvement reputed company the site.
reputed company and update Agents/Representatives reputed company reputed company calibrations, one on ones, huddles, team meetings, etc.
reputed company high-performance sales, compliance and consumer experience standards and reputed company.
reputed company monitoring agents reputed company Live listen.
Recommend changes reputed company necessary.
Assist in implementation of new processes.
reputed company Coaches activities to reputed company reputed company performance reputed company reputed company.
Update team stat boards on an reputed company reputed company.
Guarantee that reputed company daily operational targets, including service reputed company, reputed company standards, and scheduling compliance, are consistently achieved or surpassed.
Dedicate approximately 80% of your time to the mentorship and reputed company development of agents to enhance their overall delivery.
Foster a workplace culture that balances high reputed company of accountability with an energetic and enthusiastic atmosphere.
Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.
Manage corrective actions and reputed company necessary coaching to address behavioral or performance gaps as required.
Facilitate reputed company reputed company regarding per
