Live Chat Executive

Job Role: Live Chat Executive Location: Indore, Madhya Pradesh Salary: 25,000 30,000 per month Employment Type: Full-Time, Permanent Industry: BPM / BPO Department: Customer Success, Service & Operations Work Schedule: 5 Days Working Shift: Flexible (Evening or Night Shift) (WFO) We are looking for a Live Chat Executive to deliver exceptional customer service by assisting customers through live chat, email, and other digital support channels. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently while maintaining high service standards. Key Responsibilities Respond to customer inquiries via live chat, email, and other online support channels. Provide accurate information regarding products and services. Resolve customer concerns promptly while ensuring a positive customer experience. Analyze customer issues and provide appropriate solutions or escalate complex cases when required. Coordinate with internal teams to resolve customer-related issues. Maintain accurate records of customer interactions and follow-up actions. Ensure compliance with company policies and quality standards. Deliver exceptional customer support while meeting quality and response time standards. Required Skills Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Good typing speed and computer proficiency. Ability to manage multiple customer interactions simultaneously. Basic knowledge of CRM tools and MS Office is preferred. Positive attitude with a customer-focused approach. Ability to work independently with moderate supervision. Eligibility Criteria Education: Undergraduate / Any Graduate / Any Postgraduate Freshers and experienced candidates are welcome to apply. Prior experience in Customer Support, Live Chat, Customer Service, or BPO will be an added advantage. Willingness to work flexible evening and night shifts. Preferred Skills Live Chat Support Customer Support Customer Service Customer Experience Management Communication Skills Problem Solving MS Office CRM Tools Benefits 5 Days Working Flexible Evening & Night Shifts Permanent Full-Time Employment Career Growth Opportunities Friendly & Professional Work Environment Apply Now! ankita@conceptmanagement.in +91-XXXXXXXXXX Compensation: 300,000.00 - 360,000.00 per year Benefits: Provident Fund Work Location: In person .