01Overview
Job Title
Re-Loan Office
Key Responsibilities
Contact existing customers to promote re-loan opportunities.
Assess customer eligibility as per company policies and lending guidelines.
Assist customers with the re-loan application and documentation process.
Coordinate with internal teams to ensure timely loan approval and disbursement.
Follow up with customers for pending documents and application status.
Build and maintain strong customer relationships to improve customer retention.
Achieve monthly re-loan disbursement and conversion targets.
Maintain accurate customer records in the CRM system.
Resolve customer queries related to re-loan products and services.
Ensure compliance with company policies and regulatory requirements.
Required Skills
Strong communication and interpersonal skills.
Customer relationship management.
Sales and negotiation skills.
Target-oriented approach.
Knowledge of loan processes and documentation.
Proficiency in CRM software and MS Excel.
Problem-solving and follow-up skills.
Qualification
Graduate in any discipline.
Experience
13 years of experience in a payday loan company, NBFC, fintech, or digital lending organization.
Hands-on experience in re-loan processing, customer retention, loan renewals, eligibility assessment, and customer follow-ups.
Familiarity with CRM systems, loan management software, and KYC/document verification.
Strong understanding of loan products, repayment cycles, and lending processes.
Proven ability to achieve re-loan disbursement and customer retention targets.
interested candidates can connect on this no - 7303089079
Job Type: Full-time
Work Location: In person .
