What role you will play in team: You will be responsible for contacting borrowers who are behind on their loan payments and negotiating repayment plans.What you will do: Youll work to minimize loan losses through effective communication and negotiation with delinquent borrowers.Key responsibility:Contact delinquent borrowers to understand the reason for non-payment.Negotiate repayment plans to bring accounts current.Maintain accurate records of all communication and repayment agreements.Work within legal and ethical guidelines to recover outstanding debts.Collaborate with internal teams to resolve collection challenges.Contribute to strategies for improving loan recovery rates.Required Qualification and Skills:High school diploma or equivalent.Experience in customer service or collections (preferred).Excellent communication and negotiation skills.Strong problem-solving and conflict resolution skills.Ability to work independently and as part of a team.Familiarity with collection procedures and regulations.Benefits Included:Competitive salary and performance-based incentives.Comprehensive training program.Supportive and collaborative work environment.Opportunities for career growth.Health insurance.A Day in the Life: You'll spend most of your day contacting borrowers, negotiating repayment plans, and documenting the outcomes of your calls. You must possess good communication skills and tactfully navigate difficult conversations. .
