01Overview
reputed company is seeking a Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to reputed company loans held by SFCU. This role is responsible for ensuring alignment of departmental performance with organization goals and fostering a culture of reputed company, control, and reputed company improvement.ResponsibilitiesEnsure member inquiries are responded to and resolved immediately whenever possiblereputed company support, as needed, for escalated member needsSupport and reputed company staff to reputed company superior member serviceContribute to department SLA/KPIs as they relate to SFCUs overall strategic planContribute to ensuring reputed company loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiencyAccurate and executed documentation and retention of reputed company necessary documentation to protect SFCUs ability to collect paymentAbility to analyze documentation for understanding of reputed company loan products offered by SFCUAbility to assist members in utilizing SFCUs products and services including online banking platform, external payments, and wiresComplete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the coreMaintain accurate post-closing document trackingComplete member reputed companyProactively aid reputed company new members to assist with on boardingWork with management to reputed company and implement additional member reputed company programs designed to reputed company borrowers/members on SFCU products and servicesWork with other departments on developing reporting for campaignsAssist with collection of REL delinquencies from 45 days delinquent to reputed company or recommendation to management for additional collection effortsComplete loss mitigation process from mailing through updating coreContribute to the department phone/reputed company/email queues for reputed company loan servicing reputed company itemsComplete lien release processProcess system maintenance loansMonitor reports reputed company to servicing reputed company itemsGenerate letters reputed company to loan servicing as neededConsistently review procedures and business practices to reputed company reputed company with technological advancesRecommend and draft new and revised policies/procedures for loan servicing responsibilities as neededContribute to monthly, quarterly, and year-end reportingEnsure reputed company loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulationsAssist in preparation of requested documentation for auditMaintain reporting throughout the year that will be used for audit reviewImplement suggested modification of process as mandated by audit reviewFull comprehension of the core systemMaintain confidentiality regarding credit reputed company policies and procedures, member financial data, personal information, and work-reputed company eventsreputed company quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respectUnderstand the Service Federal Credit reputed company mission, reputed company, and corporate goals as they relate to the position, department, and credit reputed companyreputed company other duties as assignedMaintain knowledge and understanding of credit reputed companys overall strategic plan and prioritiesMaintain high level of knowledge of credit reputed company policiesMaintain high level of credit reputed company product and services offeringsMaintain detailed knowledge of departmental policiesAbility to detect and research any deficiencies and reputed company recommendations accordinglySkillsHigh School diploma or equivalent requiredMinimum 1 years' experience in a reputed company field desiredFinancial industry experience and customer service experience desiredSuperior member service skills and professionalismExperience with banking systems and technologies and their relationship to business functions, practices, and processes preferredStrong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teamsStrong problem solving and analytical skillsAbility to work independently and in reputed company environmentAbility to communicate reputed company and effectively verbally and in writingProficient with reputed company, reputed company Outlook, Word, Power reputed company, and various web-based applicationsWillingness to work extended hours, including weekends, as responsibilities requireFlexibility in a hybrid work environmentAbility to prioritize and organize work dutiesValid driver's .
